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Shipping & Payment

Shipping & Payment

At Edhas Candles, we are committed to providing a seamless shopping experience with reliable shipping services. Please read our Shipping and Cancellation Policy to understand our procedures.

1. Shipping Policy

1.1 Shipping Locations

  • We offer shipping across India.
  • International shipping is currently unavailable.

1.2 Processing Time

  • Orders are processed within 1-3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of any unexpected delays, customers will be informed via email.

1.3 Delivery Time

  • Standard delivery within India takes 5-7 business days.
  • Delivery times may vary due to location, weather conditions, or courier delays.

1.4 Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location.
  • Free shipping is available for orders above a specified amount (as mentioned on our website).

1.5 Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking details.
  • You can track your order status through the courier’s website using the provided tracking number.

1.6 Undelivered Orders

  • If delivery is unsuccessful due to an incorrect address or recipient unavailability, the order may be returned to us.
  • Re-delivery charges may apply in such cases.

2. Cancellation Policy

2.1 Order Cancellation by Customer

  • Orders can be canceled within 24 hours of placement.
  • To request a cancellation, contact us at edhas2204@gmail.com with your order details.
  • Once an order is shipped, cancellations will not be accepted.
  • Refunds for canceled orders will be processed within 5-7 business days to the original payment method.

2.2 Order Cancellation by Edhas Candles

We reserve the right to cancel orders due to:

  • Payment issues or suspected fraudulent transactions.
  • Product unavailability or stock limitations.
  • Incomplete or inaccurate shipping details.
  • In such cases, customers will be notified, and a full refund will be processed.

3. Contact Us

For any shipping or cancellation inquiries, please contact us:

  • Email: edhas2204@gmail.com
  • Phone:7428942937
  • Address: Laxmi Vihar, Najafgarh, New Delhi

By placing an order with Edhas Candles, you agree to our Shipping and Cancellation Policy. Thank you for choosing us!