At Edhas Candles, we take pride in crafting high-quality candles. If you are not satisfied with your purchase or receive a damaged product, we offer a return and replacement policy. Please read the following terms carefully.
1. Eligibility for Returns and Replacements
1.1. Items must be reported for return or replacement within 7 days from the date of delivery.
1.2. Products must be unused, unburned, and in their original packaging with all tags intact.
1.3. Returns and replacements are applicable only for products purchased directly from https://edhascandles.com.
1.4. Items marked as final sale, customized, or discounted are not eligible for return or replacement.
2. Return and Replacement Process
2.1. To initiate a return or replacement, email us at [Insert Email] with your order details and reason for return.
2.2. Once approved, you will receive instructions on how to return the product.
2.3. Customers are responsible for return shipping costs unless the product is defective or incorrect.
2.4. The package must be securely packed to prevent damage during transit.
2.5. Once we receive and inspect the item, we will notify you about the approval or rejection of your request.
3. Damaged or Defective Products
3.1. If you receive a damaged or defective product, notify us at [Insert Email] within 48 hours of delivery.
3.2. Provide clear photos or videos of the defect for verification.
3.3. If verified, we will arrange for a replacement or refund at no additional cost.
4. Cancellation Policy
4.1. Orders can be canceled only within 24 hours of purchase.
4.2. Once the order is shipped, cancellations will not be accepted.
5. Non-Returnable Items
5.1. Personalized or custom-made candles.
5.2. Items purchased during a clearance or sale event.
5.3. Products that show signs of use, alteration, or damage not caused by Edhas Candles.
6. Contact Us
For any return or refund inquiries, please contact us at:
- Email: edhas2204@gmail.com
- Phone:7428942937
- Address:Laxmi Vihar, Najafgarh, New Delhi
By purchasing from Edhas Candles, you acknowledge and agree to our Refund and Returns Policy. Thank you for supporting us!